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Privacy Policy

Home / Privacy Policy

1. Who we are

Name: Olvion Luxury Living [insert full legal company name]

Address: Thessalonikis 5, 63077, Kallithea, Halkidiki

Email: info@olvionsuites.com

Phone: +30 2374 025757

Website: https://olvionsuites.com

2. What data we collect

We collect the following personal data:

  • Through the contact form: full name, email address, phone number, message content.
  • Through the booking system (BookOnCloud): booking details such as full name, contact information, stay dates and payment details, which you enter on the booking platform (BookOnCloud acts as an independent data controller — please refer to BookOnCloud’s privacy policy).
  • Automatically collected data: cookies, IP address, browser type, language, pages visited and browsing time, via Google Analytics and other tracking technologies.

3. Purposes for which we use your data

We use your data for the following purposes:

  • Processing and managing bookings via BookOnCloud (legal basis: performance of a contract).
  • Responding to your inquiries via the contact form or email (legal basis: legitimate interest / consent).
  • Analyzing website traffic and improving the website through Google Analytics (legal basis: consent).
  • Promoting the property and communicating via social media (Facebook, Instagram) (legal basis: legitimate interest).
  • Complying with tax and legal obligations related to operating a tourist accommodation (legal basis: legal obligation).

4. Who we share your data with

We do not sell your personal data. We may share it with third parties solely for the purposes stated above:

  • BookOnCloud (booking and management system) — as an independent data controller.
  • Google LLC (Google Analytics) — USA, with appropriate safeguards in place (Standard Contractual Clauses).
  • Competent public authorities, where required by law (e.g. guest registration).

5. How long we keep your data

  • Contact form data: for as long as necessary to respond to your inquiry, and up to 2 years.
  • Booking data: for as long as required by tax and other applicable legislation (typically up to 5 years).
  • Google Analytics data: up to 26 months (GA4 default).
  • Cookies: according to the website’s cookie consent settings.

6. Your rights

Under the GDPR, you have the following rights:

  • Right of access to your data.
  • Right to rectification of inaccurate data.
  • Right to erasure (“right to be forgotten”).
  • Right to restriction of processing.
  • Right to data portability.
  • Right to object to processing.
  • Right to withdraw consent at any time (without retroactive effect).

To exercise these rights, please contact us at info@olvionsuites.com. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

7. Cookies

Our website uses cookies to ensure proper functioning, improve your browsing experience, and for statistical purposes. On your first visit, a consent banner is displayed where you can choose which categories of cookies to accept. [If a separate Cookie Policy page exists, add a link to it here.]

8. Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss or destruction.

9. Changes to this Privacy Policy

We reserve the right to amend this policy. Any changes will be published on this page with an updated date.

10. Contact

For any question regarding the processing of your data, please contact us:

Email: info@olvionsuites.com

Phone: +30 2374 025757

Address: Thessalonikis 5, 63077, Kallithea, Halkidiki

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